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FREQUENTLY ASKED QUESTIONS
Freshness is our top priority! We use temperature-controlled delivery vehicles and specialized, insulated packaging for all perishable items like dairy, meat, and produce. Our team hand-picks every item just before delivery, treating your order exactly how we would choose groceries for our own families.
We currently deliver to [Insert Cities/Regions, e.g., the greater metro area]. Delivery is free on all orders over $50. For orders below $50, a flat delivery fee of $4.99 applies. You can check if we deliver to your zip code by using the locator tool on our homepage.
Absolutely! True to our hospitality roots, we work around your schedule. During checkout, you can select a convenient 2-hour delivery window that fits your day, up to 7 days in advance.
We want you to love everything you buy from us. If an item is damaged, incorrect, or doesn't meet your freshness standards, please contact our hospitality support team within 24 hours of delivery. We will gladly arrange a replacement or issue a full refund—no hassles, no arguments.
Yes, we do! We passionately support local farmers and artisanal producers. We offer a wide, dedicated selection of organic produce, pasture-raised meats, and locally made goods. You can easily find these by filtering for "Local" or "Organic" while browsing our store.